Our primary mission is:
- To deliver the highest quality of prehospital care to acutely ill or injured Manitobans through prompt and professional Emergency Medical Services
- To provide the highest caliber Paramedic education and training leading to successful employment in the field of EMS for our graduates
Our EMS services and educational programs are accessible to all Manitobans, and delivered through a multidisciplinary team of professional administrators, clinical staff and teaching faculty that have a demonstrated commitment to clinical excellence, advanced education and the pursuit of higher learning, in a generative environment where innovation, academics and experience are highly valued.
Our vision is that Criti Care EMS will be recognized as a leading organization which utilizes best practices in the delivery of EMS services to our community. Our national and international accreditations will promote continuous improvement and validate the consistent, timely, and quality services we are entrusted to provide.
We are committed to providing effective, efficient, fiscally-responsible service while presenting compassion and empathy as we perform our duties. We will expand our internal and external communications and information dissemination initiatives so that our priorities, philosophy and operations are clearly understood by all stakeholders. Through carefully considered structure and process, we will operate a continuous quality improvement program, proactively identifying evolving risks, and the dynamic demands of those risks, we will improve our response capabilities while implementing resource and deployment strategies carrying the best interest in accomplishing our mission.
Our internal culture will reflect a respectful and generative atmosphere nurtured by open internal communication processes providing greater information sharing and involvement in decisions to accomplish our mission. Our workforce planning efforts will embrace the diversity reflected by our community, improve the quality recruitment and retention, and promote career development for the future success of our members and our agency. Our dedicated members will convey integrity in our commitment to excellence by demonstrating professional and courteous delivery of services to all those living, working, or visiting in our community.
Our leadership and workforce will be accountable to one another in applying our organizational mission and values, while continuously striving to reach our goals. Emphasis will be placed upon gaining consensus and ownership with organizational issues thereby assuring continued job satisfaction and excellent customer service. Employee safety and preparation will be a priority accomplished through our community hazard and risk preplanning efforts.
We will expend time and energy towards developing the best strategies for service delivery while enhancing programs through training and personnel development. The effective management of our physical resources will allow us to explore all opportunities to implement new and better utilized technology to improve the quality of support and operational services.
Our vision, through these efforts, is that our CARE values will be demonstrated as an integral part of our organizational culture and that we will consistently meet or exceed the expectations of the community